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Trust & safety

Friendly does not mean careless.

Milli is built care-first. She supports the everyday work of health — understanding, organizing, remembering, following through — and she knows exactly where her job ends and your care team's begins.

Care-first by design Source-backed You approve everything
Milli

How Milli decides

Every reply runs through a safety check first.

Before Milli says anything, the moment is classified. Routine questions get a warm, helpful answer. Anything that looks high-risk skips the small talk and routes straight to real help — every time, by rule, never left to a model's judgment in the moment.

1Notice

Read the moment

Milli looks at what you asked and what your data shows — calmly, without jumping to conclusions.

2Classify

Check the risk

Each message is checked against safety rules before any answer is written. Routine vs. high-risk is decided first.

3Respond

Help, with sources

Routine questions get a warm, plain-language answer — always with the data and guidance behind it.

4Escalate

Route to real help

High-risk moments skip straight to “seek care now,” emergency numbers, and staying with you — by rule.

High-risk moment · escalated

When it's serious, Milli stops being clever and gets you to a human.

She will never reassure you that a serious symptom is fine, never guess on chest pain or a mental-health crisis, and never delay real care. These paths are hard-wired, not improvised.

it's 2am and my chest feels tight. probably nothing?
Escalated
Maybe — but chest tightness is not something I guess about. This deserves real medical eyes, now. Here's who to call, and I'll stay with you while you do.

The clear line

What Milli will & won't do.

Milli will

Explain your health data in plain language, with sources
Help you follow the plan your clinician gave you
Remind you about medications, gently and on time
Notice patterns and ask before acting on them
Help you prepare better questions for your care team
Help you bring the right people in, when you choose

Milli will never

Diagnose you or prescribe anything
Change a medication dose — ever
Reassure you that a serious symptom is fine
Replace your doctor or delay real care
Act on your data without your approval
Share or sell your data without your explicit say-so

No black boxes

Every answer shows its work.

Ask Milli why she said something and she hands you the receipt: which of your data she looked at, which official guidance she leaned on, and how confident she is — including when the honest answer is “not very.”

The data she read
The exact signals from your logs and connected devices that shaped the answer.
The source she cited
Official, reputable guidance — named and tappable, not a vague “studies say.”
How sure she is
A confidence level she will lower — and say so — when the honest answer is uncertain.

What Milli used

Your sleep — last 7 nightsApple Health
Sleep guidance for adultsNIH · MedlinePlus
Safety checksPassed · automated
ConfidenceHigh

Attached to every health answer Milli gives.

Your data is yours

Owned by you. Borrowed, with permission, by Milli.

Your health story is one of the most personal things you have. We treat it that way — encrypted, consented, and reversible at every step.

🔒

Encrypted

Protected in transit and at rest, with modern encryption throughout.

Consented

Each connection and share is opt-in, with a plain record of what you allowed.

Exportable

Take your full history with you anytime — it was always yours.

Deletable

Delete an item, a source, or everything. A Forget button that actually forgets.

Sharing is yours to grant — and revoke

Invite a partner, a parent, a clinician. Each person sees exactly what you choose — steps and sleep, or nothing at all — and you can change your mind in a tap. Milli shows you every share you've ever granted.

Daughter · MayaSteps + sleep
Dr. ReyesCare plan only

In an emergency, Milli gets out of the way

Milli is not for emergencies. If something may be urgent, she says so plainly and points you to emergency services or urgent care — she will not try to handle it herself.

Clear “seek care now” language for red-flag symptoms
Crisis-line and emergency-number prompts, surfaced fast
No diagnosis, no “you'll be fine,” no delay

The promises behind it

Four commitments we don't bend.

Every answer shows its sources

No mysterious health magic. If Milli can’t back it up, she won’t assert it.

Nothing happens without your approval

No silent actions, no auto-shares. You are the one who says yes.

Serious moments go straight to real help

Hard-wired escalation, never left to in-the-moment judgment.

Your data is yours — export or delete anytime

Ownership is not a setting we can revoke. It’s the foundation.

Milli supports health education, organization, tracking, and care-plan follow-through. She is not a medical device and does not diagnose, treat, or replace professional care. In an emergency, call your local emergency number. See our medical disclaimer.

Milli

Helpful, not reckless.

That's the whole idea. Join early access and hold us to it.

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